Authentic reviews

My girlfriend booked on ESF after my great experience learning with them from the year before. In terms of the actual lessons, price and ability of instructors things are great. However, they severely disappoint in their customer care and organisation.

We booked Spanish lessons as she is a native Spanish speaker but her instructor didn’t speak a single word of Spanish. She had to try and pick up a new, technical skill through the instructor's limited English which was both her's and his second language.

ESF didn't provide any resolution or help when she raised this with them and they haven't even acknowledged it in email communication since. It's such a disappointing experience from a school I used to regard as good but they should get this sort of thing right.

Great instructor who gave good advice & gave extra time for lessons every day.
Unfortunately.......... I paid for the Adult Snowboard Level 2 but this was not what the instructor was told by the school to deliver to me. There was no discussion or communication from the school & I was placed into a group with one other adult and two children on the Level 1 snowboard course. BUT I WAS NOT TOLD AT ANY POINT THAT I WAS ON THE LEVEL 1 COURSE. I DID NOT FIND OUT UNTIL THE END OF THE LAST LESSON ON THE LAST DAY.
I have contacted ESF several times to try to discuss this problem but they have not come back to me.

Overall I would say the instructor was great but the admin and communication from the school to me and the instructor was awful and has resulted in a very unsatisfied client.

My 3 children enjoyed their lessons. Each child progressed with the eldest progressing 2 levels. Each child's confidence increased after the lessons, thank you ESF

good organisation, ESF listen always to the remaks and take them in account, they offered to my kid a personal course as she fears following the group course.
For group courses it's not easy to progress with 10 other trainees. When you're one of the last ones you don't see/follow anything, just try to ski as you know.

This customer gave a mark of 4/5 at ESF Plagne Centre in 08/05/2019, but did not wish to leave a comment.

This customer gave a mark of 5/5 at ESF Tignes Val Claret in 08/05/2019, but did not wish to leave a comment.

3 enfants, 3 moniteurs géniaux merci encore pour cette magnifique semaine

This customer gave a mark of 4/5 at ESF Montgenèvre in 04/05/2019, but did not wish to leave a comment.

Both of our daughters were in Pierre's class they progressed well during the week and skied large areas of Espace Kelly during their lessons. Pierre made the lessons fun and the girls confidence increased. I would have no hesitation in using ESF again